Product Support Severity Levels and Response Times

To better address customer issues, Autodesk will begin classifying product support requests according to severity level (standard, urgent, or critical) and will provide customers with new estimated response times based on severity level and Subscription tier (Subscription, Gold, or Platinum).  Beginning December 5, 2010, customers will need to assign severity levels to each support request they submit.

In addition, Autodesk has made improvements to self-help support to ensure that customers receive predictable, and in some cases faster, responses to all support issues.  These resources include Autodesk forums and on-line Support Knowledge Centers.
target audience:{beginner}