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Product Support Severity Levels and Response Times

To better address customer issues, Autodesk will begin classifying product support requests according to severity level (standard, urgent, or critical) and will provide customers with new estimated response times based on severity level and Subscription tier (Subscription, Gold, or Platinum).  Beginning December 5, 2010, customers will need to assign severity levels to each support request they submit.

In addition, Autodesk has made improvements to self-help support to ensure that customers receive predictable, and in some cases faster, responses to all support issues.  These resources include Autodesk forums and on-line Support Knowledge Centers.
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There is now a "chat" on this site, look at the Wibiya toolbar at the bottom of the screen. You can connect to the Chat using several identification methods like your Facebook or Twitter Id.


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Here is the AcadNETwork widget for your Android powered phone:






See also


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Microsoft Visual Studio can utilize both native .NET and COM interfaces in the same project. By utilizing COM interop, you can migrate existing code that might have been written in Visual Basic 6 or VBA without having to completely rewrite it. To access AutoCAD automation objects from a project created in Microsoft Visual Studio, create references to the following files:

    * The AutoCAD 2011 type library, acax18enu.tlb, located at <drive>:\Program Files\Common Files\Autodesk Shared.
    * The AutoCAD/ObjectDBX Common 18.0 type library, axdb18enu.tlb, located at <drive>:\Program Files\Common Files\Autodesk Shared.

NoteThe previous mentioned type libraries are also available as part of the ObjectARX SDK. For information on downloading and installing the ObjectARX SDK, see Components of the AutoCAD .NET API.

These references will make the following primary interop assemblies available:

    * Autodesk.AutoCAD.Interop.dll (for AutoCAD-specific types)
    * Autodesk.AutoCAD.Interop.Common.dll (for types shared by ObjectDBX™ host applications)

The interop assemblies are located in the global assembly cache; they map automation objects to their .NET counterparts
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Hi, do you have any experience with code converters from C# to VB NET? What's the best converter? Do you still have manual retouches to do after converting? Thanks for your feedback about code converters.


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The first times you post a new message, you may be asked to type in verification letters (anti spam) and to answer a simple question. This is an extra security measure to exclude automatic bots from using this site. Once you post your first messages, you will not be asked anymore to prove you are a human... 


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Want to get under the hood of the .NET API for AutoCAD®? If you wish to customize AutoCAD or develop applications on top of it—without having to learn C++ programming first—then this class is for you. Autodesk is offering programming courses.